Department 56 Frequently Asked Questions
ABOUT OUR PRODUCTS
What materials are Department 56 collectibles made from?
Our collectibles are crafted from high-quality, hand-painted porcelain and resin. Each piece undergoes a meticulous design and production process to ensure the fine detail and artistry we are known for.
Is Department 56 pottery / lead crystal / dishwasher safe?
No. Department 56 collectibles are decorative art pieces. They are not intended for functional use with food or liquids. We do not recommend washing them in a dishwasher, microwave, or oven, as this will damage the finishes and materials. For cleaning, gently dust with a soft, dry cloth.
Are the lights on Department 56 buildings and accessories replaceable?
Yes. Most lighted pieces use standard, replaceable incandescent or LED bulbs. Always unplug the item before attempting to replace a bulb. Refer to the specific product’s packaging or documentation for bulb size and replacement instructions. For retired items, consult a general bulb guide for collectibles.
Where can I find a list of bulbs and parts for my collection?
A comprehensive list of current replacement bulbs, cords, and other parts is available on our website. You can search by your product’s name or number to find compatible parts.
How can I identify a retired or older item and find its value?
Many older and retired items are listed in our online archives. For identification and historical information, you can search by product name, number, or series on our website. Please note, as the original manufacturer, we do not provide formal appraisals or valuations for the secondary market. Values are determined by collector demand.
What is the difference between “Retired” and “Archived” items?
“Retired” means the piece is permanently out of production. “Archived” typically refers to older, retired items that have been moved into our historical records for reference. Both statuses indicate the item is no longer available for purchase directly from Department 56.
My collectible arrived damaged. What should I do?
Please contact the authorized retailer where you made your purchase directly. They will assist you with their specific return or exchange policies. For products purchased from our official website, please reach out to our Customer Service team.
ABOUT YOUR ORDER
What are my shipping options and costs?
Shipping costs and options vary depending on the size of your order and your delivery location. All details will be calculated and displayed for you during the checkout process before you finalize your purchase.
How can I check the status of my order?
You can check the status of any order placed on our official website by logging into your account and viewing your order history. You will also receive email updates with tracking information once your order ships.
What is your return and exchange policy?
We want you to love your collectibles. If you are not satisfied, you may return most items in new, original condition within 30 days of delivery for a refund or exchange. Some limitations apply. For complete details, please visit our Return Policy page on our website.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast shipment. Please contact Customer Service immediately if you need to change or cancel an order. We will make every effort to help if your order has not yet entered the shipping process.
Do you ship internationally?
Yes, we ship to many countries. During checkout, you can select your country to see specific shipping methods and costs. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
ABOUT OUR WEBSITE & SERVICES
How do I create an account?
Creating an account is simple. Click on the “My Account” link and then select “Create an Account.” You will be asked to provide some basic information. An account allows you to track orders, save your wish list, and check out faster.
I forgot my password. How can I reset it?
On the login page, click the “Forgot Your Password?” link. You will be prompted to enter the email address associated with your account. Instructions for resetting your password will then be sent to that email.
How do I find pieces from a specific village series (like Snow Village, Dickens’ Village, etc.)?
Use the “Shop” navigation on our website. You can browse by major village series, or use the search function to find specific pieces, accessories, and scenery.
How can I stay updated on new releases and collections?
The best way to stay informed is to subscribe to our email newsletter. You can sign up at the bottom of our website’s homepage. We also announce new products and news on our social media channels.
Where can I find instructions or diagrams for my set?
Many product pages include downloadable instruction sheets or assembly diagrams under the “Product Details” or “Downloads” section. You can also search our help section using the product name or number.
Is your website secure for online purchases?
Absolutely. We use industry-standard Secure Socket Layer (SSL) encryption technology to protect your personal and payment information during transmission.
I have a question that isn’t answered here.
For further assistance, please visit our full Customer Service help portal online. Our detailed help pages are designed to answer most common questions. For specific concerns, you can submit an inquiry through our secure online contact form. We are here to help you enjoy your collecting experience.