Return Policy
At Department 56, we want you to be completely satisfied with your purchase. Please review our policy below regarding returns, exchanges, and repairs.
Returns & Exchanges
We accept returns and exchanges for most items within 30 days of the original purchase date. To be eligible for a return or exchange, your item must be unused, in the original packaging, and in the same condition that you received it. You must also present the original receipt or proof of purchase.
Please note that certain items cannot be returned or exchanged, including:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
- Gift cards.
- Personalized or special order items.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be automatically processed to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you have completed these steps and still have not received your refund, please contact us.
Sale Items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same one, please contact us.
Repairs
Department 56 stands behind the quality of our products. For information regarding the repair of a damaged or defective item, please visit our dedicated Repair Information page at christmascollectusa.com for detailed instructions and assistance.
Return Shipping
To return your product, you should mail your item to the address provided during the return process. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. Please consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be issued.
If the item wasn’t marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
For more detailed information on any aspect of this policy, or to initiate a return, please visit our Help Center at christmascollectusa.com.