Shipping Policy

Processing Time:
All orders are processed within 1-3 business days after payment is confirmed. Orders are not processed or shipped on weekends or major U.S. holidays.

Shipping Methods & Delivery Timeframes:
We ship via reliable carriers such as UPS, FedEx, and the USPS. Delivery timeframes begin once the order ships and exclude processing time.

  • Standard Shipping (Contiguous U.S.): 5-8 business days.
  • Expedited Shipping (Contiguous U.S.): 2-3 business days.
  • Shipping to Alaska, Hawaii, and U.S. Territories: Please allow 7-14 business days for standard delivery. Expedited options may be available.
  • International Shipping: We currently do not offer direct international shipping. International customers may use a third-party package forwarding service at their own discretion and risk.

Shipping Rates:
Shipping costs are calculated at checkout based on the selected service, shipment destination, and the total weight/dimensions of your order. You will see the final shipping charge before completing your purchase.

Order Tracking:
Once your order ships, you will receive a shipping confirmation email containing your tracking number and a link to track your package. You can also check your order status by logging into your account on our website.

Shipment Destinations:
We currently ship only to addresses within the 50 United States and U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands). We do not ship to APO/FPO addresses or internationally via our direct checkout.

Shipping Address Accuracy:
Please ensure your shipping address is complete and accurate. We are not responsible for orders shipped to an incorrect address provided by the customer. If you enter an incorrect address, please contact us immediately. If the package is returned to us, reshipping fees will apply.

Package Loss or Damage:
While we ensure all items are securely packaged, issues can occur during transit.

  • Lost Packages: If your tracking shows a package was delivered but you have not received it, please first check with household members, neighbors, and your local postal carrier. If the package remains missing, contact us within 7 days of the marked delivery date so we can initiate an inquiry with the carrier.
  • Damaged Packages: If your package arrives damaged, please inspect the contents immediately. Report any damage to us within 48 hours of delivery. We may require photographs of the damaged item and packaging to file a claim with the carrier and arrange for a replacement or refund.

Holiday Shipping & Deadlines:
During peak holiday seasons (October-December), please place your orders early to ensure timely delivery. Processing times may extend slightly due to high order volume. We will announce specific holiday order deadlines on our website homepage and in promotional communications.

Returns & Exchanges Due to Shipping:
Please review our full Return & Exchange Policy for detailed instructions. You are responsible for the cost of return shipping unless the error is due to our mistake (e.g., incorrect item shipped). Original shipping fees are non-refundable.

Questions:
For any questions regarding your shipment, please visit our Help Center at https://www.christmascollectusa.com for detailed FAQs and assistance.